Job Description:

Reporting to the Executive Chef, the position entails liaison work with our Airline partners to ensure that the highest standards of services are provided. The candidate will be responsible for receiving incoming calls from customers, distributing the information to the required departments and updating the Airline Orders. This position is also responsible for supporting the Operational team in terms of scheduling appropriate staffing levels based on flight schedules and attendance management.

Job Duties:

Load Control

• Prepare and maintain Airline orders in the system.
• Retrieve updated Passenger Loads information from Customer Web sites, Emails, phone calls and Telex machine.
• Generate, print and distribute Galley Tags, Galley Tag program and Airline Orders.
• Input data for meal cart and galley loading based on airline galley loading plans.
• Input catering load information at designated times throughout the day.
• Transfer information to various departments.
• Ensure all billing details are captured and recorded for each flight.
• Ensure incoming Customer Calls are logged.
• Answer and disseminate incoming telephone calls from the customer.
• Provide administrative support functions to both Production team and Operations team as needed.
• Coordinate meal increases/aircraft changes from customer requirements.
• Maintaining flight schedules.
• Other duties as assigned.   

Scheduling

• Preparation of monthly staff shift schedules based on flight schedules.
• Maintain and update Daily shift schedules, taking calls from employees regarding shift times, absences, etc.
• Advising permanent and casual employees of their schedules (e.g. regular and overtime)
• Posting of final schedules after shift and vacation bids
• Ensure that all company policies are adhered to. 
• Other duties as assigned.   

Skills and Abilities Required:

• A solid working knowledge of Microsoft Office, Outlook, Excel, and database systems.
• Excellent customer service skills.
• Working knowledge of English a must.
• Effective problem solving skills.
• Able to multi-task in a fast paced environment and prioritize due to the time sensitive nature of the position.
• Detail orientated.
• Must have excellent interpersonal, communication skills
• Must be flexible with hours of work and adapt to schedule changes to accommodate operational requirements.
• Must be able to take direction from supervisory staff.
• Must be able to adapt to company directives and guidelines.
• Must have a positive demeanour and be a team player.
• Previous experience scheduling staff in a food service facility is an asset.

In return, we offer an excellent compensation program including a 100% employer paid benefits package, competitive salary, pension program and hot meal supplied when working.  Please note that all employment is contingent upon the selected candidate’s successful clearance of all compliance requirements such as a clear medical including proof of full vaccination and criminal record.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.